Frequently Asked Questions

Jewelry care related

What is your jewelry made of?

Discover the materials used in each piece by checking out their descriptions. Our collection features jewelry options in gold filled, gold plated, gold vermeil, sterling silver, and sterling silver plated. If you're curious to learn more, we've written a comprehensive blog post on each type. Feel free to explore it HERE.

How should I take care of my jewelry?

The majority of our jewelry is coated with 14k or 18k gold over a base metal of brass, sterling silver, or stainless steel. Brass, valued for its strength and longevity, can endure for an extended period with proper care.
As plated items may be susceptible to oxidation, we advise taking them off before swimming, showering, or applying lotions, makeup, or perfume. To reduce the risk of scratches, store your jewelry piece in the provided untamed chi pouch or in a separate compartment within your jewelry box.
For more details, check out our material guide HERE

Is your jewelry nickel free?

All our products are 100% nickel-free

My jewelry is damaged, what should I do?

Sorry! We are regret to learn about the damage to your order. Our customer service team is ready to assist you, but before we proceed with a replacement, we kindly ask you to provide a picture of the damaged item. Please reach out to our Customer Service Team with the following details:

  • Your Order ID number
  • A photograph of the damaged item
  • The item's name and item ID

Please indicate the specific damaged part of your necklace to help us address your issue accurately.
Sending a picture of the damaged item is a necessary step for us to assess the situation. We will promptly respond to you and initiate the replacement process in accordance with our warranty policy. Please check your email for our response within a few hours.
Your replacement item will be shipped using the standard shipping method, and the applicable time frame will be based on the current site policy at the time of your contact.

Shipping related

Where do you ship from? Do you ship to me?

We dispatch all orders from our U.S. warehouse. Please note that we do not have any store locations and cannot facilitate pick-ups or customer support in person at this time.
Our shipping services cover all regions within the United States and Canada.

Do you ship to P.O. boxes, pickup points, or parcel lockers?

We provide shipping services to P.O. boxes within the United States. Currently, we do not have the capability to deliver directly to pick up points or parcel lockers, including those in Canada.

Do you offer any type of warranty for your jewelry?

Absolutely. We provide a warranty for all jewelry acquired through our website, ensuring a guarantee for a period of 30 days from the date of purchase. The warranty is applicable only to items bought directly from our website and is not valid for purchases made through third-party platforms. The warranty excludes coverage for:

  • Damage, whether accidental or otherwise, not resulting from faulty materials or production.
  • Damage caused by normal wear and tear, including scratches.
  • Water damage to products not explicitly designated as water-resistant.
  • Lost or stolen items.

If you observe any damage covered by this warranty, please reach out to our Customer Care Team at info@untamedchi.com for assistance. Ensure to provide your order number and a clear image of the damaged item to expedite the processing of your request.

It's essential to be aware that the return of the item to us is required before dispatching a replacement.

Order related

What should I do if the product I like is currently out of stock?

We appreciate your interest in our products! If the item you're eyeing is out of stock, don't worry. You can easily add it to your Wishlist. We'll promptly notify you as soon as it's back in stock, ensuring you don't miss the chance to make it yours. If you have any further questions or need assistance, feel free to reach out to us. We're here to help!

How do I add another item to my order?

Maybe you explored more on our website and discovered another exquisite piece of jewelry that you absolutely adore. We understand.
To include an additional item, you just have to initiate a new order. However, we can consolidate both orders into a single shipment to ensure that all your chosen items reach you simultaneously.
Simply leave a comment on the checkout page saying "Please ship this order with..." and provide your previous Order ID. Our team will acknowledge this comment and make the necessary updates to your order.
It's important to be aware that opting for combined shipping might result in a slightly delayed estimated delivery time.

Do you offer any type of warranty for your jewelry?

Absolutely! We provide a warranty for all jewelry acquired through our website, ensuring a guarantee for a period of 30 days from the date of purchase. The warranty is applicable only to items bought directly from our website and is not valid for purchases made through third-party platforms. The warranty excludes coverage for:

  • Damage, whether accidental or otherwise, not resulting from faulty materials or production.
  • Damage caused by normal wear and tear, including scratches.
  • Water damage to products not explicitly designated as water-resistant.
  • Lost or stolen items.

If you observe any damage covered by this warranty, please reach out to our Customer Care Team at info@untamedchi.com for assistance. Ensure to provide your order number and a clear image of the damaged item to expedite the processing of your request.

It's essential to be aware that the return of the item to us is required before dispatching a replacement.

What's your exchange policy?

We don't operate a structured exchange program. If you wish to swap an item for a different color or size, we handle it as a return. Afterward, you can make a new purchase on our website for the item you desire to receive in exchange.